Call Centre Agents in Cardiff, CF10

Call Centre Agents in Cardiff, CF10

Make this festive season memorable while earning competitive rates for Call Centre Agents in Cardiff, CF10 Jobs

Call Centre Agents in Cardiff, CF10 – About The Role & Key Responsibilities

# Call Centre Agents in Cardiff, CF10

Call centre agents working in the Cardiff CF10 postcode area serve as the primary point of contact between companies and their customers. These professionals handle a diverse range of customer inquiries, from product information requests to technical support and billing questions. Operating in a fast-paced environment, call centre agents in Cardiff must maintain professionalism and composure while managing multiple interactions throughout their shifts. The role requires individuals who can communicate effectively, think on their feet, and provide solutions to often complex customer problems in real-time.

The key responsibilities of call centre agents include answering incoming calls and responding to customer emails or chat messages with accuracy and efficiency. Agents must document all customer interactions in company databases, ensuring that detailed records are maintained for quality assurance and future reference. They are expected to follow company scripts and protocols while adapting their communication style to meet individual customer needs. Problem-solving is a critical component of the role, as agents frequently need to navigate through various company systems to locate information, process transactions, and resolve issues without transferring calls unnecessarily.

Customer satisfaction remains paramount in the call centre environment, and agents are typically measured on metrics such as call handle time, first-call resolution rates, and customer satisfaction scores. Training and compliance are ongoing aspects of the position, with agents required to maintain knowledge of product offerings, company policies, and regulatory requirements relevant to their industry. Additionally, call centre agents must demonstrate strong time management skills and the ability to work effectively within a team structure while meeting daily targets and maintaining consistent performance standards throughout their employment in the Cardiff CF10 region.

Other Immediate Available Positions ASAP Start

We are recruiting for various Christmas temporary positions across multiple sectors Across the UK, including:

• Retail Sales Assistants – Fashion, electronics, beauty, homeware, and gift shops
• Hospitality Staff – Cafes, restaurants, bars, and food outlets (kitchen porters, waitstaff, baristas)
• Warehouse & Distribution – Picker packers, stock handlers, and logistics support
• Customer Service Representatives – Information desks, customer service points, and reception support
• Event Stewards – Christmas markets, festive events, and promotional activities (event steward roles)
• Cleaning Operatives – Maintaining high standards of cleanliness during peak trading periods
• Security Staff – Crowd management and security support during busy periods
• Delivery Drivers – Supporting increased demand for home deliveries and logistics

Call Centre Agents in Cardiff, CF10 – Essential Requirements / Desirable Skills & Experience

# Call Centre Agents in Cardiff, CF10 – Essential Requirements / Desirable Skills & Experience

Call Centre Agents working in the CF10 postcode area of Cardiff are expected to meet a comprehensive set of essential requirements that form the foundation of their role. Candidates must possess excellent communication skills, both verbal and written, as they will be interacting with customers on a daily basis through various channels including telephone, email, and chat support. A minimum of GCSE Maths and English or equivalent qualifications is typically required to ensure agents can handle complex customer queries and maintain professional documentation. Reliability and punctuality are non-negotiable attributes, as call centres operate on strict scheduling requirements and absenteeism directly impacts team performance and customer satisfaction levels. Additionally, agents must demonstrate the ability to remain calm and professional under pressure, as the role involves handling challenging situations and managing frustrated or demanding customers with patience and empathy.

Technical competency represents another crucial essential requirement for call centre agents in Cardiff. Proficiency with computer systems, Microsoft Office applications, and call centre specific software platforms is mandatory in the modern contact centre environment. Agents must be comfortable navigating multiple screens simultaneously, inputting customer information accurately into databases, and retrieving information quickly to provide efficient service. Typing skills with a reasonable speed and accuracy level are important, particularly for those handling email or chat-based customer interactions. A working knowledge of basic data protection and confidentiality procedures is essential, as agents regularly handle sensitive personal and financial information that must be safeguarded in compliance with GDPR and company policies.

While essential requirements form the baseline, desirable skills and experience significantly enhance a candidate’s profile and career prospects within Cardiff’s competitive call centre market. Previous customer service experience, whether in call centre, retail, hospitality, or similar environments, demonstrates that a candidate understands customer-facing pressures and has developed relevant interpersonal skills. Sales experience is particularly valuable for agents applying to positions in outbound calling or revenue-generating departments, as it shows an ability to persuade, negotiate, and close interactions successfully. Multilingual capabilities are increasingly desirable in diverse cities like Cardiff, with fluency in Welsh being particularly advantageous given the bilingual nature of many Welsh organisations and the local population demographics.

Problem-solving ability and logical thinking are highly valued desirable attributes that distinguish exceptional agents from average performers. Candidates who can think on their feet, adapt to unexpected customer situations, and find creative solutions to address client needs demonstrate initiative that call centre managers actively seek. Product or industry-specific knowledge can be a significant advantage, particularly in specialised sectors such as banking, insurance, telecommunications, or healthcare. Previous experience with workforce management systems, call recording technologies, or quality assurance processes gives candidates an edge in understanding the operational mechanics of call centres. Furthermore, demonstrated experience in meeting performance targets such as average handling time, customer satisfaction scores, and sales metrics shows that candidates understand the metrics-driven nature of the industry and can operate effectively within accountability frameworks.

Personality traits that qualify as desirable include resilience, adaptability, and a positive attitude. The call centre environment is dynamic and demanding, requiring agents to shift between different customer types, handle rejection in sales roles, and maintain motivation through repetitive tasks. Candidates showing evidence of these qualities through their interview responses or references are likely to achieve higher retention rates and performance levels. Team collaboration skills are also desirable, as agents work within departments where cooperation, knowledge-sharing, and mutual support directly influence overall performance. Finally, aspirational candidates with career ambitions within the contact centre industry who view the role as a stepping stone to team leader or supervisory positions bring additional motivation and engagement to their work, making them particularly attractive to employers investing in staff development within the Cardiff CF10 locations.

Career Opportunities Beyond Christmas

While these positions are temporary Christmas roles, many of our temp staff members find permanent employment opportunities with our client companies following successful placements. The Christmas period is an excellent time to prove your capabilities, and retailers often retain high-performing temporary staff for the New Year sales period and beyond. As an employee with Staffing Service, you’ll have access to ongoing opportunities throughout the year across various sectors.

Additionally, the experience gained during busy Christmas trading provides valuable skills and references that enhance your CV for future roles in retail, hospitality, events, and customer service sectors. Many successful retail managers and hospitality professionals began their careers as Christmas temp staff, and this could be your stepping stone to an exciting career in Call Centre Agents in Cardiff, CF10.

How To Apply

Don’t miss this opportunity to be part as Call Centre Agents in Cardiff, CF10 ! Applying is quick and easy – simply click the “Apply Now” button below to register your interest. One of our friendly recruitment consultants will contact you promptly to discuss available positions, your availability, and preferences.

We recommend applying as soon as possible as positions are filling quickly for the Christmas period. With ASAP start dates available, you could be working within days! Our streamlined recruitment process means minimal waiting time between application and placement.

For any questions about these Call Centre Agents in Cardiff, CF10, please don’t hesitate to contact us via phone on +44 333 188 0008 (24/7 helpline) or 020 7123 9330, or email us at Info@staffingservice.co.uk. Our dedicated team is here to support you throughout the application and placement process.

About Staffing Service

Staffing Service is a leading UK recruitment agency specialising in temporary staffing solutions across multiple sectors. With extensive experience placing thousands of workers in retail, hospitality, industrial, and commercial roles, we pride ourselves on matching the right people with the right opportunities. Our commitment to both our clients and candidates has established us as your partner for UK staffing solutions.

We work with some of the UK’s most reputable employers, from multinational corporations to independent businesses, providing quality staffing solutions tailored to their needs. For workers, we offer comprehensive support, competitive pay rates, flexible working options, and genuine opportunities for career development. Whether you’re looking for temporary Christmas work as a Call Centre Agents in Cardiff, CF10, permanent positions, or posting a job as an employer, Staffing Service is here to help.

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