Job Description: IT Technician Role
Location: Leeds
– Install, configure, and maintain computer hardware, software, and networks
– Troubleshoot and resolve technical issues for employees and clients
– Provide technical support via phone, email, or in-person
– Set up user accounts, permissions, and access rights
– Monitor system performance and implement necessary updates and upgrades
– Ensure data security and perform regular backups
– Maintain accurate documentation of IT systems and procedures
– Assist in the procurement of IT equipment and software licenses
– Train users on proper use of hardware and software
– Bachelor’s degree in Computer Science, Information Technology, or a related field
– Proven experience as an IT Technician or similar role
– Strong knowledge of computer hardware, software, and networking
– Proficiency in troubleshooting and problem-solving
– Familiarity with various operating systems (e.g., Windows, macOS, Linux)
– Excellent communication and interpersonal skills
– Ability to work independently and as part of a team
– Certification in relevant technologies (e.g., CompTIA A+, Network+) is a plus
– 2+ years of experience in an IT support role
– Experience with help desk ticketing systems and remote support tools
– Knowledge of Active Directory, Group Policy, and DNS/DHCP
– Familiarity with cloud-based services (e.g., Office 365, Google Workspace)
– Experience with network security and firewall configuration
1. Junior IT Technician
2. Senior IT Technician
3. Desktop Support Technician
4. Network Support Technician
5. IT Support Engineer
6. IT Field Technician
7. IT Service Desk Analyst
– Junior IT Technician: £18,000 – £24,000 per year
– Senior IT Technician: £25,000 – £35,000 per year
– Desktop Support Technician: £22,000 – £30,000 per year
– Network Support Technician: £25,000 – £35,000 per year
– IT Support Engineer: £28,000 – £40,000 per year
– IT Field Technician: £22,000 – £30,000 per year
– IT Service Desk Analyst: £20,000 – £28,000 per year
Please note that pay rates may vary depending on the company, experience, and specific job requirements.
An IT Technician, also known as an Information Technology Technician or Computer Technician, is responsible for providing technical support and maintaining an organization’s computer systems and networks. The primary role of an IT Technician is to diagnose, troubleshoot, and resolve hardware, software, and network issues to ensure that an organization’s IT infrastructure runs smoothly and efficiently.
IT Technicians work in various settings, including corporate offices, schools, hospitals, and government agencies. They may work as part of an in-house IT department or provide technical support services to clients as a consultant or contractor. In Leeds, many businesses and organizations rely on IT Technicians to keep their computer systems and networks functioning optimally.
The specific duties of an IT Technician may vary depending on the size and nature of the organization they work for, but generally include:
1. Installing, configuring, and maintaining computer hardware, software, and network systems.
2. Diagnosing and resolving technical issues related to computers, printers, servers, and other IT equipment.
3. Responding to user inquiries and providing technical support via phone, email, or in-person.
4. Monitoring network performance and security, and implementing necessary updates and patches.
5. Setting up user accounts, permissions, and access rights to ensure data security and privacy.
6. Providing training and guidance to users on how to use hardware and software effectively.
7. Maintaining accurate records of IT assets, licenses, and documentation.
8. Collaborating with other IT professionals, such as network administrators and software developers, to implement and maintain IT systems.
To become an IT Technician in Leeds, one typically needs a combination of technical skills, education, and experience. The specific requirements may vary depending on the employer and the complexity of the IT systems being supported, but generally include:
1. A degree or diploma in computer science, information technology, or a related field. Some employers may accept equivalent work experience in lieu of formal education.
2. Strong knowledge of computer hardware, software, and network systems, including Windows and Linux operating systems, Microsoft Office applications, and TCP/IP networking protocols.
3. Experience with diagnosing and resolving technical issues related to computers, printers, servers, and other IT equipment.
4. Familiarity with IT security best practices, including data backup and recovery, antivirus protection, and access control.
5. Excellent problem-solving and analytical skills to identify and resolve complex technical issues.
6. Strong communication and interpersonal skills to interact effectively with users and colleagues from diverse backgrounds.
7. The ability to work independently and as part of a team, and to manage multiple priorities and deadlines.
8. Relevant industry certifications, such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA), can be advantageous.
The demand for skilled IT Technicians in Leeds is high and expected to grow in the coming years, driven by the increasing reliance on technology across all industries. According to the UK government’s National Careers Service, the number of jobs in the IT and telecommunications sector is projected to grow by 5% between 2019 and 2027, creating many new opportunities for IT professionals.
As an IT Technician gains experience and develops their skills, they may have the opportunity to advance into more specialized or senior roles, such as:
1. Network Administrator: Responsible for designing, implementing, and maintaining an organization’s computer networks.
2. Systems Administrator: Responsible for managing an organization’s servers, storage systems, and other IT infrastructure.
3. IT Manager: Responsible for overseeing an organization’s entire IT department, including budgeting, staffing, and strategic planning.
4. Cybersecurity Specialist: Responsible for protecting an organization’s computer systems and networks from cyber threats and attacks.
5. Cloud Computing Specialist: Responsible for designing and managing cloud-based IT solutions for an organization.
To advance in their career, IT Technicians may need to pursue additional education, such as a bachelor’s or master’s degree in computer science or information technology, and obtain relevant industry certifications. Continuing professional development through workshops, conferences, and online courses can also help IT Technicians stay up-to-date with the latest technologies and best practices in their field.
Leeds is a thriving hub for the IT industry in the UK, with a growing number of technology companies and startups choosing to locate in the city. According to the Leeds City Region Enterprise Partnership, the digital and creative industries employ over 102,000 people in the region, generating £6.5 billion in GVA (Gross Value Added) annually.
Some of the major technology companies with a presence in Leeds include:
1. Sky Betting & Gaming: A leading online gambling company with a large technology team based in Leeds.
2. NHS Digital: The national provider of information, data, and IT systems for the National Health Service (NHS), with a major office in Leeds.
3. Perform Group: A global sports media company with a technology and product development center in Leeds.
4. TPP: A healthcare software company that develops electronic patient record systems for the NHS and international markets.
5. Crisp: A social media monitoring and crisis management platform with a technology team based in Leeds.
In addition to these large companies, Leeds has a thriving startup ecosystem, with many new technology businesses emerging in sectors such as fintech, healthtech, and gaming. The city offers a supportive environment for entrepreneurs, with access to funding, mentorship, and networking opportunities through organizations such as NorthInvest and Leeds Digital Festival.
The role of an IT Technician in Leeds is both challenging and rewarding, offering the opportunity to work with cutting-edge technologies and make a real impact on an organization’s success. With the right combination of technical skills, education, and experience, IT Technicians can enjoy a stable and lucrative career with many opportunities for growth and advancement.
As the IT industry in Leeds continues to thrive, the demand for skilled IT professionals is only set to increase. Whether working for a large corporation or a small startup, IT Technicians in Leeds can look forward to a bright future in a dynamic and fast-paced industry.
An IT Technician in Leeds is responsible for installing, maintaining, and troubleshooting computer systems, networks, and software. They provide technical support to users, ensuring smooth operation of IT infrastructure.
Typically, an IT Technician in Leeds should have a degree or diploma in computer science, information technology, or a related field. Relevant certifications, such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA), are often preferred.
The average salary for an IT Technician in Leeds ranges from £20,000 to £35,000 per year, depending on experience, qualifications, and the specific employer.
IT Technicians in Leeds can progress to roles such as Senior IT Technician, Network Administrator, Systems Administrator, or IT Manager, depending on their skills, experience, and additional qualifications acquired.
IT Technicians in Leeds can find employment in various sectors, including healthcare, education, finance, manufacturing, and public services, as most organizations rely on IT infrastructure for their daily operations.
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