Job Title: IT Support Technician

Location: Watford

Job Description:

We are looking for a skilled and dedicated IT Support Technician to join our team in Watford. As an IT Support Technician, you will play a crucial role in ensuring the smooth operation of our IT systems and providing excellent technical support to our employees. This position requires a proactive and customer-focused individual who can troubleshoot and resolve technical issues efficiently and effectively.

Responsibilities:

• Provide first-line technical support to employees via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems, including desktops, laptops, and peripherals.
• Manage and maintain IT infrastructure, including servers, switches, and routers.
• Perform regular system backups and ensure data integrity.
• Document and track all support requests and resolutions using ticketing systems.
• Conduct user training and provide guidance on IT policies and procedures.
• Stay up-to-date with the latest IT trends and technologies.
• Collaborate with other IT team members to ensure seamless operations.

Requirements:

• A minimum of 2 years of experience in IT support or a related field.
• Strong understanding of Windows and Mac operating systems.
• Knowledge of network protocols (TCP/IP, DNS, DHCP, etc.).
• Experience with hardware troubleshooting and maintenance.
• Familiarity with IT service management tools and ticketing systems.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• A+ or similar IT certification is a plus.
• Experience with cloud services (e.g., Microsoft 365, Google Workspace) is beneficial.

Skills Required:

• Technical Skills:
  • Proficiency in Windows and Mac OS.
  • Knowledge of network infrastructure and protocols.
  • Experience with hardware installation and troubleshooting.
  • Familiarity with IT service management tools.
  • Basic understanding of cloud services and applications.
• Soft Skills:
  • Excellent communication and customer service skills.
  • Strong problem-solving and analytical abilities.
  • Ability to work under pressure and manage multiple tasks.
  • Attention to detail and a commitment to quality.
  • Team player with a positive attitude.